Pico Rivera Parks & Recreation
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Refund Policy


    • Refunds, for a class/program/event registration, must be requested prior to the start of the first class/program/event meeting;
    • Refunds, for sports leagues/trips and tours, must be requested at least 10 business days prior to the beginning of the season or excursion date;
    • Refunds, for seasonal camps, must be submitted via email to recreation@pico-rivera.org at least 10 business days before the start of the desired camp week.
    • Refunds, for gazebo reservations, must be submitted to the Department of Parks and Recreation in writing via email recreation@pico-rivera.org. A cancellation received prior to two weeks before the reservation date will result in a 10% cancellation fee. A cancellation received less than two weeks before the reservation date will result in a 25% cancellation fee.
    • Rainy Day Policy: If forecasted rain or inclement weather within a week of the reservation is expected, the applicant may: -Cancel the reservation for a full refund OR -Reschedule to another date up to six months away, at no cost, depending on availability

  • All Transaction/Technology Surcharge fees and Merchandise sales are final, and non-refundable.
Refund requests can be made in-person or by email to recreation@pico-rivera.org with a valid government issued identification. Refunds are processed to the originating payer by credit card or check; no cash refunds/account credits are permitted. Checks are issued within 2-4 weeks, and refunds to credit cards are issued within 3 business days, from refund request date. Refunds for any canceled activity will be processed automatically.

All refunds will be made less the Transaction/Technology Surcharge fee, which is non-refundable.



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